Return Policy

At ISTEA, we want every piece to be chosen with intention and worn with pleasure. If your purchase is not right for you, we are here to help.

Returns

You have 14 days from receipt of your order to contact us and request a return.

To be eligible for a return under our policy, the piece must be:

unworn and unused;
in its original condition;
returned with its original packaging.
Earrings that have been worn or tried on cannot be returned or exchanged for hygiene reasons, except in the case of a defect or where applicable law provides otherwise.

To request a return, please write to us at clientservices@istea.store with your order number and the item you wish to return.

We will then provide you with the necessary instructions to proceed with the return.

Returns sent without prior request may not be accepted under our voluntary return policy.

Return Shipping Costs

In the case of a return simply because you changed your mind, return shipping costs are at the customer's expense.

We recommend using a tracked delivery service to be able to trace your package until its receipt.

When the return results from the exercise of a right provided by law, particularly in certain situations related to a defective, non-conforming product, or a distance contract, the rules provided by the applicable legislation prevail.

Refunds

Once your return is received, we will verify that the item meets the conditions of our return policy.

When the return is accepted, the refund will be issued to the payment method used during the purchase.

Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

In the case of a voluntary return made in accordance with our policy, the original shipping costs are not refundable.

However, this provision does not limit the refunds to which you may be entitled under applicable laws.

Exchanges

If you wish to exchange an item or select another size, please contact us at clientservices@istea.store.

As our items are produced in limited quantities, we cannot guarantee the availability of a model or size for an exchange. However, we will do our best to find a solution with you.

Made-to-Order or Customized Items

Customized items, modified at your request, or specially made to your specifications are considered final sale under our voluntary return policy and generally cannot be returned or exchanged for a simple change of mind.

This restriction does not limit the rights and remedies provided by applicable laws, particularly when a product is defective or non-conforming.

Earrings

For hygiene reasons, worn or tried-on earrings are not eligible for return or exchange under our voluntary return policy.

This restriction does not limit the rights and remedies provided by law in the event of a defective or non-conforming product.

Damaged, Defective, or Incorrect Item Received

Each ISTEA order is carefully checked before shipping.

If your item arrives damaged, has a defect, or if you receive a different item than the one ordered, please contact us as soon as possible at clientservices@istea.store with your order number and, when possible, photos of the item concerned.

We will carefully review the situation to offer you an appropriate solution, in accordance with the rights and guarantees provided by applicable laws.

Consumer Rights

This policy sets out the conditions offered by ISTEA when a customer wishes to make a return or exchange, particularly following a change of mind.

It is in addition to the rights and remedies provided by applicable consumer protection laws and is not intended in any way to limit or exclude them.

Certain specific rules may apply to online purchases, defective or non-conforming products, and certain situations related to delivery.