Return Policy

At ISTEA, we want every piece to be chosen with intention and worn with pleasure. If your purchase is not right for you, we are here to assist you.

Returns

You have 14 days following receipt of your order to contact us and request a return, subject to any additional rights that may be provided under applicable law.

To be eligible for a return under our policy, the piece must be:

unworn and unused;
in its original condition;
returned with its original packaging.

Worn or tried-on earrings cannot be returned or exchanged for hygiene reasons, except in the event of a defect or where applicable law provides otherwise.

To request a return, please email us at clientservices@istea.store, including your order number and the piece you wish to return.

We will then provide you with the necessary instructions for completing the return.

Returns sent without a prior request may not be accepted under our voluntary return policy.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except when the return concerns a defective, damaged, or incorrect piece, or where applicable law provides otherwise.

We recommend using a tracked delivery service so that your package can be traced until it is received.

ISTEA cannot be held responsible for a return package that is lost or damaged during transit when the return shipping method is arranged by the customer, subject to any rights provided under applicable law.

International Orders — United States and Europe

For orders shipped to the United States and Europe, applicable customs duties and import taxes are included in the price paid at checkout. No additional customs duties or import taxes should be required upon delivery.

For international returns, return shipping costs are the responsibility of the customer, except when the return concerns a defective, damaged, or incorrect piece, or where applicable law provides otherwise.

Pieces must be returned in their original condition, unworn and unused, with their original packaging, in accordance with the conditions and timeframes set out in this policy.

Initial shipping costs are not refundable under our voluntary return policy, except where applicable law provides otherwise.

Consumer rights provided under the laws applicable in the customer’s country or region remain fully applicable.

Refunds

Once your return has been received, we will verify that the piece meets the applicable return conditions.

When the return is accepted, the refund will be issued to the payment method used for the purchase.

Please note that the time required for the refund to appear in your account may vary depending on your financial institution.

Under our voluntary return policy, initial shipping costs are not refundable. Where applicable law requires these costs to be refunded, including in certain situations involving the exercise of a legal right of withdrawal or cancellation, the provisions of the law will prevail.

Exchanges

If you would like to exchange a piece or select a different size, please contact us at clientservices@istea.store.

As our pieces are produced in limited quantities, we cannot guarantee the availability of a particular style or size for an exchange. However, we will do our best to find a solution with you.

Costs associated with returning a piece as part of an exchange are the responsibility of the customer, except where applicable law provides otherwise.

Customized Pieces or Pieces Made to Your Specifications

Customized pieces, pieces modified at your request, or pieces made specifically according to your specifications are considered final sale under our voluntary return policy and generally cannot be returned or exchanged simply because you have changed your mind.

This restriction does not limit the rights and remedies provided under applicable law, including where a product is defective or does not conform to the order.

Earrings

For hygiene reasons, worn or tried-on earrings are not eligible for return or exchange under our voluntary return policy.

This restriction does not limit the rights and remedies provided under applicable law, including in the event of a defective or non-conforming product.

Piece Received Damaged, Defective, or Incorrect

Every ISTEA order is carefully inspected before shipment.

If your piece arrives damaged, has a defect, or you receive an item different from the one you ordered, please contact us as soon as possible at clientservices@istea.store with your order number and, where possible, photos of the piece concerned.

We will carefully review the situation in order to offer you an appropriate solution, in accordance with the rights and warranties provided under applicable law.

When a piece must be returned due to an error on our part or because the product is defective or does not conform to the order, return shipping costs will be covered by ISTEA where required by applicable law.

Consumer Rights

This policy sets out the conditions offered by ISTEA for voluntary returns and exchanges.

It supplements the rights and remedies provided under applicable consumer protection laws and is not intended in any way to limit or exclude them.

Depending on your place of residence, additional rights may apply, including in relation to distance purchases, the right of withdrawal, delivery, and defective or non-conforming products.

Where applicable law grants consumers rights that are more favorable than those provided in this policy, applicable law will prevail.