Terms of Sale

Terms and Conditions

These Terms of Sale govern purchases made through the ISTEA online store. By placing an order on our website, you agree to the terms set out below, subject to any rights granted to you under applicable consumer protection laws.

We encourage you to review these terms carefully before completing your purchase.

Products

ISTEA offers jewelry designed and handcrafted in Montreal, in collaboration with partner workshops for certain stages of production.

We take great care in representing our pieces accurately on our website. However, due to their handcrafted nature, slight variations in shape, texture, or finish may occur from one piece to another. These variations are part of the unique character of each creation and do not constitute a defect.

Colors and proportions may also vary slightly depending on the screen or device used.

Availability

Our pieces are produced in small quantities, and some may be made to order.

Availability displayed on the website may therefore vary. In the exceptional event that an availability issue arises after your order has been confirmed, we will contact you to address the situation in accordance with applicable laws.

Prices, Currencies and Taxes

Prices may be displayed in different currencies depending on your country or region and the settings available on our online store.

The currency applicable to your order and the total amount payable will be displayed before you confirm your purchase.

Applicable taxes and shipping fees are calculated and displayed at checkout, where required.

For orders shipped to the United States and Europe, applicable customs duties and import taxes are included in the price paid at checkout. No additional customs duties or import taxes should be required upon delivery.

ISTEA reserves the right to modify its prices at any time. Any changes will not affect an order that has already been confirmed.

Orders

It is the customer’s responsibility to verify the information provided before confirming an order, including the selected products, sizes, quantities, and shipping information.

An order confirmation will be sent by email following your purchase.

If you notice an error after placing your order, please contact us as soon as possible at clientservices@istea.store. We will do our best to assist you before the order is prepared or shipped.

Payment

Payment must be made at the time of purchase using one of the payment methods offered through our online store.

Your order will be processed once payment has been authorized.

Transactions are processed through the payment services available on our store. ISTEA does not directly retain the complete banking or payment information used to complete your purchase.

Handcrafted Production

At ISTEA, we prioritize quality over quantity. Our creations are handcrafted and produced in limited quantities.

Certain pieces may require up to 3 to 4 weeks of production before shipment. When this timeframe applies, the relevant information will be indicated on the product page.

Production times are separate from shipping transit times.

The fact that a piece is produced after an order is placed does not necessarily mean that it is a customized piece or a piece made according to the customer’s specifications.

Shipping

Orders are prepared and shipped in accordance with our Shipping Policy.

Available pieces are generally prepared and shipped within 2 to 7 business days. Certain made-to-order creations may require an additional production period of up to 3 to 4 weeks.

Transit times are estimates and may vary depending on the destination, carrier, customs processing, or circumstances beyond our control.

ISTEA offers shipping to select international destinations. Available shipping options and fees are displayed at checkout based on your destination.

For more information regarding processing, shipping, international orders, and delivery issues, please refer to our Shipping Policy.

Returns and Exchanges

Return requests must be made within 14 days following receipt of the order, in accordance with the conditions set out in our Return Policy and subject to any additional rights provided under applicable law.

To be eligible for a return under our policy, pieces must be unworn, unused, and returned in their original condition and original packaging.

Return shipping costs are the responsibility of the customer, except where the return concerns a defective, damaged, or incorrect piece, or where applicable law provides otherwise.

Customized pieces, pieces modified at the customer’s request, or pieces made specifically according to the customer’s specifications may be considered final sale under our voluntary return policy, subject to any rights provided under applicable law.

Worn or tried-on earrings cannot be returned or exchanged for hygiene reasons, except in the event of a defect or where applicable law provides otherwise.

Please refer to our Return Policy for all applicable terms and conditions.

Intellectual Property

All content presented on the ISTEA website, including creations, designs, photographs, texts, illustrations, logos, graphic elements, and visual identity, is the property of ISTEA or is used with the authorization of the respective rights holders.

This content may not be reproduced, copied, distributed, modified, or used for commercial purposes without prior authorization.

Accuracy of Information

We make every effort to ensure that the information presented on our website is accurate and up to date.

However, typographical, technical, or display errors may occasionally occur. If an error relating to an order is identified, we will contact the customer to correct the situation in accordance with applicable laws.

Liability

ISTEA is committed to providing products that conform to their descriptions and to complying with its obligations under applicable laws.

To the extent permitted by law, ISTEA cannot be held liable for damage resulting from improper use of a piece of jewelry, inadequate care, or failure to follow the recommendations provided in our Care Guide.

Nothing in these Terms is intended to limit or exclude any rights, warranties, or remedies granted to consumers under applicable laws.

Consumer Rights

These Terms are in addition to any rights and remedies you may have under applicable consumer protection laws.

Depending on your place of residence, specific rules may apply to distance purchases, delivery times, cancellations, returns, rights of withdrawal, and defective or non-conforming products.

Where applicable law grants consumers rights that are more favorable than those provided in these Terms, applicable law will prevail.