Each ISTEA order is carefully prepared in Montreal.

Preparation Time

Available items are generally prepared and shipped within 2 to 7 business days following order confirmation.

Some items are handcrafted, so a manufacturing time of up to 3 to 4 weeks may be required before shipping. When this timeframe applies, it will be indicated on the relevant product page.

This creation time is part of our artisanal process and allows us to give each piece the attention it deserves.

Shipping

Delivery times begin once your order has shipped and are added, if applicable, to the manufacturing time.

Available shipping costs and options are calculated and displayed when you place your order, based on your shipping address.

Once your order has shipped, you will receive an email confirmation and tracking information, when available.

Transit Times

Transit times are estimates and may vary depending on the destination, carrier, peak periods, or circumstances beyond our control.

Delays beyond our control may exceptionally occur once the package has been handed over to the carrier. However, ISTEA remains responsible for fulfilling its obligations under applicable consumer protection laws.

Shipping Address

We encourage you to carefully check your shipping address before confirming your order.

If you notice an error after placing your order, contact us as soon as possible at clientservices@istea.store. We will do our best to make the change before shipping.

Once the order has shipped, however, we cannot guarantee that an address change will be possible.

Lost or Damaged Package, or Delivery Issue

If your package appears to be lost or arrives damaged, please contact us at clientservices@istea.store, indicating your order number.

We will take the time to review the situation with you and assist you with the necessary steps.

International Shipping

Orders shipped outside Canada may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the price of your order or in the shipping costs and remain the responsibility of the recipient.

Questions about your delivery?

For any questions regarding your order or its shipment, you can write to us at clientservices@istea.store.

We will be happy to assist you.